Payment Policy

I. Secure Payment Methods

We accept diverse payment channels, covering international credit cards, e-wallets, and local payment options. All transactions use 256-bit SSL encryption and comply with PCI-DSS standards:
▶ International Cards
  • American Express
  • Mastercard
  • Visa
  • Discover
  • JCB
  • Diners Club
▶ Digital Wallets
  • Apple Pay
  • Google Pay
  • PayPal
  • Shop Pay
  • Venmo
▶ Local Payment
  • Elo (Brazil)

II. Payment Process & Security

  1. Checkout Flow
    Click "Checkout" to redirect to our secure gateway (URL: https://secure.dkldresses.shop), where available payment methods are displayed in real-time.
  2. Data Protection
    • Tokenization: Full card numbers are deleted post-order, retaining only the last 4 digits.
    • Real-time Fraud Control: Auto-detects anomalies (cross-border payments, high-frequency orders) with 2FA (SMS/email verification).

III. Customer Support

▶ Multi-Channel Contact
  • Address: 1809 Chesapeake Ct, Ft. Collins, CO 80524, USA
  • Email: support@dkltableware.shop (subject: "Payment Issue + Order Number")
  • Phone: +1 970 430 0003 (9:00–18:00 MST, Mon–Fri)
▶ Response Timeline
Inquiry Type Response Time Examples
Payment Failure Within 1 business day Analyze decline reasons, suggest alternative methods
Refund Status Within 24 hours Estimate arrival time, provide transaction IDs
Payment Methods Within 1 business day International card fee explanation, wallet setup guide

IV. Payment Exception Handling

  1. Double Charges
    For duplicate payments, call our hotline with transaction screenshots. Refunds will be processed within 3–5 business days.
  2. Cross-Border Payments
    International cards may incur currency conversion fees (subject to issuer rules). Contact us for transaction details in case of disputes.