Contact us

I. Multi-Channel Contact Methods

For any inquiries or suggestions, please reach out via the following channels. We commit to responding within 1 business day (excluding weekends and holidays):

  • Email: support@dkltableware.shop
    (Include "Consultation Type + Order Number" in the subject line, e.g., "After-Sales Inquiry + ORD20250615" for priority handling)
  • Phone: +1 970 430 0003
    Service Hours: Mon–Fri 9:00–18:00 (Mountain Time)
  • Mailing Address:
    1809 Chesapeake Ct,
    Ft. Collins, CO 80524,
    United States

II. Consultation Categories & Processing Flow

Consultation Type Recommended Information Processing Time
Order Inquiry Order number, registered email Within 1 business day
Return/Exchange Request Order number, issue description with photos Solution within 2 business days
Product Inquiry Product name, model number Detailed response within 1 business day
Payment Exception Payment method, transaction ID Follow-up within 24 hours
Account Issues Registered email, account details Resolution within 1–3 business days

III. After-Sales Support Commitments

  1. Emergency Response Mechanism
    • During Service Hours: Call +1 970 430 0003 with an order screenshot for expedited handling of urgent issues (e.g., damaged items, double charges).
    • After Hours: Email support@dkltableware.shop with "URGENT" in the subject line for priority processing.
  2. Feedback Channels
    Submit feedback via:
    • Website Contact Form: Access via "Contact Us" page, attach relevant files/images.

IV. Privacy Protection Notice

All consultation information is strictly confidential and used solely for issue resolution and service improvement. For sensitive data (e.g., payment proofs), please communicate via encrypted email or phone to avoid public disclosure.